Wednesday, March 14, 2012

Leadership

NOTE: http://www.inclusivelife.org/category/blog/ will soon be the home of the Inclusive Life Blog beginning April 1, 2012.


Need some tips to lead others?  Being a boss does not mean you are a leader.  Being a leader is above simply have the responsibility of managing others.  Read on…

React Swiftly.  So many times it is perceived that issues get swept under the carpet.  Addressing issues quickly is important.  It helps everyone understand that leadership is paying attention and cares about keeping the environment harmonious and productive.  Ignoring or not addressing issues will lead to poor or low morale and it will begin to cause a lack of respect towards leadership.  Addressing issues head-on and consistently is important.

Remember what it was like.  Too many times those who were promoted or who were once where those you are leading are at now forget what it was like.  Your role and responsibility may be different now.  It is even MORE important to have time to speak to and listen to those whom you are doing the work you once did.    

Find value in employees. I have always managed with the focus that the A number one most important person in my world as a manager is… the employee, not the customer or guest.  If I focus, train, and lead employees to care for, handle and help customers and guests as I would I know that THAT is the recipe for greatness.  And it works!  It is about giving them the tools, listening and inspecting what I expect from each of them. 

Now there are always those key employees that are born to go beyond what is normally expected.  What do you do for them?  You invest!  Don’t focus on charts, graphs and goals.  Those who focus on developing staff and helping them achieve their goals, will produce the results everyone wants naturally.

Fix Week Link. Every place has one.  That one employee who is difficult to work with, the who is not well liked, and other managers don’t want in their department.  No matter what they do, it is wrong, it won’t work and everyone knows it.  Secretly that employee knows what position they are in.  And even if they want to change, without help it simply will not work.  When “we” (and I mean everyone) say “employee x” is no good, is useless and needs to go” guess what?  They will become no good, they will become useless and they will need to go. 

Most of the time, nothing can be further from the truth.  You have someone who has probably been there for some time and therefore you have a lot of resources invested in them.  Is it possible to turn someone around?  The answer is yes.  I have, I do and it can be done!  All the time, maybe not AND it can be done. 

As a leader you have a bit more clout.  You can begin by pointing out the good things that they do, praise (authentic praise) goes a long way, especially when done in public.  Talk to the employee and being up front and head-on with the employee and letting them know you want to help give them a make-over and a second chance is key, let them part of the process and get them re-motivated.

For all the times it may not work you WILL have an employee who will succeed.  Think about the impact you will have made in their professional and personal life.  You can be the change you seek in this world!

Put others first. Me, me me.  Me.  ME ME ME ME.  Isn’t that what you hear when some leaders talk?  Don’t be that person.  Good leaders serve others and have no need to promote themselves or toot their own horn (their employees will do that for them!)  Take the time to know what others are doing and help promote that, share that and help be proud of the people whom you are working with.

Consistently let your employees know (by your actions, behavior and words) that their work is more important than yours.  And, never ask someone to do something you would not do.  Both hallmarks of legendary leaders.


We can be the change we seek in this world, and in ourselves.  One day.  One journey.  One person.  One leader at a time.

Royal D. Bush serves as a Multifaith Chaplain with Inclusive Life.  He studied at Andersonville Theological Seminary, and with the International Institute of Faith Based Counseling.  He holds a Bachelor Degree in business administration. Chaplain Royal shares two important messages: You are beautiful, you are loved and you are worthy, just the way you are.  And: Now is time in this world that every human being is called to life up the weak, offer a hand UP to the impoverished, cherish our elders and stand up for the oppressed.


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